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Commercial Real Estate and Multifamily Term Loans

We are transitioning First Republic multifamily and commercial real estate term loan servicing to JPMorganChase. Our loan servicing includes processing payments, managing escrow accounts and assisting with your loan questions and needs.

Additional information and new loan numbers are available in your JPMorganChase digital profile.

Important information about the servicing of your loan:

Loan terms will not change.
You may be assigned a different relationship team than the team you worked with at First Republic. These relationship teams will reach out to introduce themselves if they have not already contacted you.
Loan account numbers will change. These are listed in your JPMorganChase digital profile.
If you are new to JPMorganChase, instructions were sent to you to create your digital profile.
If you make your payments by automatic deduction from your bank account, there is no action required—this service will continue as usual.
Please ensure you have enough funds in your account before your scheduled due date to avoid overdrafts, late fees, and potential delinquency. We'll continue to debit the account you designated for automatic payments on the existing date you have scheduled.
During the transition, some transactions may be paused or delayed, including your loan payments. Don’t worry—we will not charge late fees for delays while we transition your loans.
The due date for your payments will not change. Your statements will be mailed to you each month and include the amount due.
Other First Republic loans will transition to JPMorganChase at a later date. You will be notified of these changes and any action items prior to those transitions.

What to expect over the life of your loan

Annually, we will check that your property, liability and other insurance required under the terms of your loan are renewed or replaced. When you receive your new JPMorganChase loan account number, ask your insurance agent to update the loan number(s) as referenced below, list JPMorganChase Bank, N.A. as the sole mortgagee/loss payee on your policies and update the address to the below.

JPMORGANCHASE BANK, N.A.
ATTN: TX1-0013
PO Box 9110
Coppell, TX 75019-9110

We will perform an annual financial property analysis and may reach out to you to begin this process in 2024. This means we may ask you to provide:

Year-End (YE) operating statement for the property
Current month’s rent roll and/or lease summary for the property
Guarantor and/or sponsor financial statement
Schedule of real estate owned
Liquidity verification
Property inspection contact (someone we can contact to set up a property inspection)
Covenant compliance-related documents

How payments will work

The due date for your payments will not change. Your statements will be mailed to you each month and include the amount due. If you do not receive a statement, you must still make your payment on time. If you pay by mail, the mailing address to make your loan payments has changed. This information is listed below along with several options for making your payments, such as our AutoPay service, phone and more.

AutoPay

The easiest way to make your payments is AutoPay. This service can save you time and expense by eliminating the need to send a check or visit a branch to make your payment. AutoPay is a free service you can use to have your payments deducted automatically from your checking or savings account on any day up to two days before the last day of your late charge grace period. You will be sent a billing statement each month, and we'll continue to debit the account you designated for automatic payments on the existing date you have scheduled. Please make sure that you have sufficient funds in this account prior to your due date to avoid overdrafts, late fees, and a potential delinquency.

Regular mail

Your loan statement will include a pre-addressed payment coupon and a return envelope for your convenience. Please write your loan number on your check.

For remittances and notice purposes under your loan documents, the lender address has changed and going forward the address for regular mail is:

JPMorganChase Bank, N.A.
Attn: Commercial Term Lending
P.O. BOX 650528
DALLAS, TX 75265-0528

Overnight delivery

If you use an express delivery service, please include your payment coupon and write your loan number on your check.

The address for overnight mail is:

JPMorganChase Bank, N.A.
Attn: COMMERCIAL TERM LENDING
#650528 TX1-0028
14800 FRYE RD
FT. WORTH, TX 76155-2732
(817) 399-5197

Wiring instructions

Wires should be sent using the following information:

JPMorganChase Bank, N.A.
ABA: 021000021
ACCOUNT NO: 983646035
ATTN: CTL SERVICING
RE: (Always reference your 9-digit JPMorganChase loan number and the name on the loan)

Branch/Financial center

If you make your payment at a local Chase financial center, please provide your payment coupon or your loan number.

Frequently asked questions

General questions

Is my loan account number changing?

Yes. Loan account numbers will change. Your new loan numbers are available in your JPMorganChase digital profile.

Are the terms of my loan changing?

No, the terms of your loan will not change.

When will my other First Republic accounts transition?

Other First Republic loans will transition to JPMorganChase at a later date. You will be notified of these changes and any action items prior to those transitions.

Where can I access my historical records and statements after my loan is transferred?

For First Republic Banking Online users: You can view up to 18 months of First Republic transaction history on your main and account dashboards and view and save up to seven (7) years of First Republic historical statements and documents. Your information will roll off over time. Effective December 12, 2024, the First Republic Online Banking platform will be decommissioned and no longer accessible. Download historical statements and documents prior to this date.

For First Republic Corporate Online users: You can view and save up to 6 months of transaction history from your main account dashboard, up to 18 months of history within Information Reporting, and up to seven (7) years of First Republic historical statements and documents. Your information will roll off over time. Effective December 12, 2024, the First Republic Corporate Online platform will be decommissioned and no longer accessible. Download historical statements and documents prior to this date.

Information about how to access historical deposit and lending statements and documents after this date will be provided later this year.

Payments

Will my automatic loan payments from First Republic transition to JPMorganChase?

Yes. If you make your payments by automatic deduction from your bank account, you don’t need to do anything; this service will continue. During the transition, some transactions may be paused or delayed, including your loan payments. Don’t worry, we will not charge late fees for delays while we transition your loans.

You will be sent a billing statement each month, and we'll continue to debit the account you designated for automatic payments on the existing date you have scheduled. Please make sure that you have sufficient funds in this account prior to your due date to avoid overdrafts, late fees, and a potential delinquency.

Is bill pay the same as automatic loan payments and will it transition?

No, they are different. Automatic bill payments were set up through First Republic directly. Bill pay is set up through a third-party service and you control the payment, amount and payee. Please change any third-party bill payments to:

JPMorganChase Bank, N.A.
Attn: Commercial Term Lending
P.O. BOX 650528
DALLAS, TX 75265-0528

When should I start making my loan payments to JPMorganChase?

Going forward, loan payments should be made to JPMorganChase. The due dates for your payments will not change.

What if I already mailed my payment to First Republic?

Payments already mailed to First Republic will be forwarded and applied to your JPMorgan Chase loan account. If you prefer to make payments by mail, please send future payments to:

JPMorganChase Bank, N.A.
Attn: Commercial Term Lending
P.O. BOX 650528
DALLAS, TX 75265-0528

Will I be charged any late fees if my payment is delayed because of this change?

No, if there are any delays of payments due to this integration during the transition period, late fees will not be assessed.

I had unpaid late fees on my loan before it transferred to JPMorganChase. Do I still owe them and where do I find information on them?

Yes, they may still be owed. You will see any unpaid fees or late charges in your JPMorganChase account and in your monthly billing statement. Late charges carried over from First Republic will be rolled into one lump sum per fee type and shown on your statement following the transition period.

Online and mobile access

When can I see my loan or make a payment to JPMorganChase?

Loans are visible and actionable in your JPMorganChase digital profile.

When will my other First Republic accounts transition to JPMorganChase?

Other accounts with First Republic will transition to JPMorganChase at a later date.

Can I continue to access my loan through First Republic?

No, your loan account information will not be updated and you will not be able to complete any transactions using First Republic Online or Corporate Online. You will have view only access. Information in your First Republic platforms will show a balance of zero and a transaction that your remaining balance has been transitioned to JPMorganChase.

Escrow

I have questions about my escrow or impound account. Where can I get help?

You can get answers to frequently asked questions about taxes and escrow online. Learn more.

Will my escrow account transition to JPMorganChase with my loan?

Yes. Learn more about how JPMorganChase will manage your escrow account to make sure your taxes and/or property insurance are paid on time.

My First Republic escrow was just reviewed. When will JPMorganChase review it again?

Every year we review your escrow account to make sure we’re collecting the correct amount to pay your property taxes and insurance premiums. The timing is based on the state where your property is located. Learn more about when escrow is reviewed.

I don’t have an escrow account. Am I required to have one?

Escrow accounts are only required for certain loans. If you don’t have escrows set up on your loan, you’ll need to directly pay your taxes and/or property insurance by the required due dates. If you would like to set up an escrow account with us, please contact the CTL Customer Care Team.

Additional services

What is happening to my other First Republic accounts?

Other First Republic accounts or features may transition at different times, and you’ll receive separate communications about them, if applicable.

I have more questions about my multifamily or commercial real estate term loan. How do I contact JPMorganChase?

You'll continue to have a coordinated team to support you throughout the transition and beyond.

If you have questions about multifamily or commercial real estate term loans, please call the Commercial Term Lending Customer Care Team toll-free: (877) 344-3080, option #3, Monday through Friday, from 8:00 a.m. to 7:00 p.m. CT.

Questions?

If you have questions about multifamily or commercial real estate term loans or wish to sign up for Autopay, please call the Commercial Term Lending Customer Care Team toll-free: (877) 344-3080, option #3, Monday through Friday, from 8:00 a.m. to 7:00 p.m. CT.

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