Commercial Real Estate and Multifamily Term Loans

Yes. Loan account numbers will change. This information was included in the message we mailed to you. If you have not received your new account number(s) before July 8th, please call the Commercial Term Lending Customer Care Team toll-free number listed above.

No, the terms of your loan will not change.

No, only multifamily and commercial real estate term loans will transition in July. Other First Republic loans will transition to JPMorgan Chase at a later date. You will be notified of these changes and any action items prior to those transitions.

For First Republic Banking Online and mobile app users: You can view up to 18 months of First Republic transaction history on your main and account dashboards, and view and save up to seven (7) years of First Republic historical statements and documents. Your information will roll off over time. These platforms will be decommissioned at a later date.

For First Republic Corporate Online users: You can view and save up to 6 months of transaction history from your main account dashboard, up to 18 months of history within Information Reporting, and up to seven (7) years of First Republic historical statements and documents. Your information will roll off over time. These platforms will be decommissioned at a later date.

Yes. If you make your payments by automatic deduction from your bank account, you don’t need to do anything; this service will continue. During the transition, some transactions may be paused or delayed, including your loan payments. Don’t worry, we will not charge late fees for delays while we transition your loans.

No, they are different. Automatic bill payments were set up through First Republic directly. Bill pay is set up through a third-party service and you control the payment, amount and payee. Please change any third-party bill payments to:

JPMorgan Chase Bank, N.A.
Attn: Commercial Term Lending
P.O. BOX 650528
DALLAS, TX 75265-0528

Beginning July 15, 2024, loan payments should be made to JPMorgan Chase. Going forward, the due dates for your payments will not change.

Payments already mailed to First Republic will be forwarded and applied to your JPMorgan Chase loan account. Starting July 15th, 2024, if you prefer to make payments by mail, please send future payments to:

JPMorgan Chase Bank, N.A.
Attn: Commercial Term Lending
P.O. BOX 650528
DALLAS, TX 75265-0528

No, if there are any delays of payments due to this integration during the transition period, late fees will not be assessed.

Yes, they may still be owed. You will see any unpaid fees or late charges in your JPMorgan Chase account and in your monthly billing statement. Late charges carried over from First Republic will be rolled into one lump sum per fee type and shown on your statement following the July transition period.

Loans will begin to be visible and actionable in your JPMorgan Chase digital profile starting July 16, 2024.

Other accounts with First Republic will transition to JPMorgan Chase at a later date.

Starting July 12, 2024, your loan account information will not be updated and you will not be able to complete any transactions using First Republic Online or Corporate Online. You will have view only access. Once the transition is complete, information in your First Republic platforms will show a balance of zero and a transaction that your remaining balance has been transitioned to JPMorgan Chase.

You can get answers to frequently asked questions about taxes and escrow online. Learn more.

Yes. Learn more about how JPMorgan Chase will manage your escrow account to make sure your taxes and/or property insurance are paid on time.

YEvery year we review your escrow account to make sure we’re collecting the correct amount to pay your property taxes and insurance premiums. The timing is based on the state where your property is located. Learn more about when escrow is reviewed.

Escrow accounts are only required for certain loans. If you don’t have escrows set up on your loan, you’ll need to directly pay your taxes and/or property insurance by the required due dates. If you would like to set up an escrow account with us, please contact the CTL Customer Care Team.

Other First Republic accounts or features may transition at different times, and you’ll receive separate communications about them, if applicable.

You'll continue to have a coordinated team to support you throughout the transition and beyond.

If you have questions about multifamily or commercial real estate term loans, please call the Commercial Term Lending Customer Care Team toll-free: (877) 344-3080, option #3, Monday through Friday, from 8:00 a.m. to 7:00 p.m. CT.