Welcome to JPMorgan Chase!
LATEST UPDATE:
If you haven’t already, enroll in Fraud Protection Services today to ensure your accounts are protected against fraud; refer to Connectivity Solutions for enrollment instructions.
Loan(s) can be viewed on First Republic online and/or mobile app.
If you have loan(s) or line of credit account(s) with First Republic, those accounts remain with First Republic now part of JPMorgan Chase. Later this year, we will transfer remaining loans to JPMorgan Chase, or help you transition to a similar JPMorgan Chase loan. Please keep an eye out for future communications, as we will keep you informed of upcoming changes.
- Your automatic payments will continue.
- If you receive loan or account statements, they will continue to come from First Republic now part of JPMorgan Chase.
- If you accessed your account through First Republic Banking Online and/or Corporate Online profile, we will continue to update balances and transaction information until your account transitions.
- Call us at (888) 408-0288 for any servicing requests as you won’t be able to make payments or draw on your line of credit via First Republic online banking or mobile apps.
Here’s help for getting started!
To help you navigate your new banking platform, J.P. Morgan Access® or Chase Connect®, we’ve created the J.P. Morgan Access® Quick Start Tip Sheet and our Chase Connect® Go-To Guides for Connect to help with everything from how to entitle users to initiating payments and much more.
Plus, you can join a webinar to learn about Access or Connect. We cover topics including how to make payments, view account activity, controls, security features and more. Choose a session from the list below.
Having trouble logging in?
If you’re having trouble logging in or have a question, you can work with your Security/System Administrator (SA) to troubleshoot. If you’re an SA and are having trouble, contact our Integration Support team to assist with your credentials.
If you need help resetting your password, you can follow the steps on the log-in screen for your platform and use the credential information we’ve sent to your email. If you can’t find them, our integration support team will be happy to help.
Access and Connect webinars available daily
Attend a live webinar for information about your new online banking platform(s). Join us for one of our upcoming sessions to help you navigate the platforms like a pro. Attend a webinar by emailing our scheduling team with your preferred session, your name and company, and the name of your System/Security Administrator (if you know it).
Fraud Protection Services: who wants to deal with fraud? In this webinar you can learn about ACH Positive Pay, ACH Transaction Blocking and Check Positive Pay so you can protect your accounts from fraud.
Tuesday, July 2 at 12 p.m. ET/9 a.m. PT
Friday, July 5 at 5 p.m. ET/2 p.m. PT
Payments: payments make the world and your business run. Learn about different templates and the release of payments in this webinar.
Monday, July 1 at 5 p.m. ET/2 p.m. PT
Wednesday, July 3 at 12 p.m. ET/9 a.m. PT
Receivables: discover the benefits of RDC management along with an overview of lockbox.
Monday, July 1 at 12 p.m. ET/9 a.m. PT
Wednesday, July 3 at 5 p.m. ET/2 p.m. PT
System Administration: your users need the right entitlements to use Access to its fullest. We’ll teach you about entitlements, default user limits, user creation and management so you can entitle your users to your organization’s needs.
Tuesday, July 2 at 5 p.m. ET/ 2 p.m. PT
Friday, July 5 at 12 p.m. ET/9 a.m. PT
Fraud Protection Services: we don’t like fraud just as much as you, that’s why we’re covering the fraud protection tools Connect has to offer, including ACH Debit Block and Check Positive Pay.
Tuesday, July 2 at 5 p.m. ET/2 p.m. PT
Friday, July 5 at 12 p.m. ET/9 a.m. PT
Payments: you need to make payments to keep your business running. We’ll cover how to do that in this webinar including ACH, wires, Approvals, Uploads and bill pay via Cashflow 360.
Monday, July 1 at 12 p.m. ET/9 a.m. PT
Wednesday, July 3 at 5 p.m. ET/2 p.m. PT
Quick Deposits: when you have a fast-paced life with a lot going on, you shouldn’t have to worry about your payments and transactions. We’ll teach you about mobile deposits and scanning checks so you can stay on the go.
Monday, July 1 at 5 p.m. ET/2 p.m. PT
Wednesday, July 3 at 12 p.m. ET/9 a.m. PT
System Administration: Connect has many ways you can entitle users. We'll teach you how to entitle your users, set their default limits, and create and manage users so your organization can have the perfect balance.
Tuesday, July 2 at 12 p.m. ET/9 a.m. PT
Friday, July 5 at 5 p.m. ET/2 p.m. PT
Important dates
Ongoing
Attend an online banking platform training webinar.
Key reminders
- If you've opened a self-directed Money Market Fund (MMF), please ensure you’re taking the necessary actions to place purchases and make redemptions. Your Security Administrator (SA) must log into Access and entitle two users on the Liquidity Portal: one to initiate a MMF trade and the second to approve and release the trade. Once your entitlements are set up, you’ll be able to initiate a trade. For more information, visit our Direct Invest MMF page. For questions related to Liquidity Portal entitlements, please contact your banker.
- If you haven’t already, enroll in fraud protection services, entitle your users and activate your alerts on your new online banking platform to ensure your accounts are protected. Step-by-step instructions are available to guide you:
J.P. Morgan Access®:
ACH Transaction Block
Check Positive Pay
Chase Connect®:
Check Fraud Protection Services and ACH Debit Block
- For accounts opened since February 6, SAs will need to complete all set up tasks to ensure you can transact on your accounts. This includes activating and entitling user accounts and enrolling in necessary functions on your respective digital banking platform(s).
- If you haven’t logged in to your new platform and completed your setup requirements, you will not be able to access your accounts on your new JPMorgan Chase platform until these steps are complete.
- Be sure that you’ve completed any forms or other documentation we asked you to sign.
Your transition questions
— answered
How we’re organized—our lines of business
Our company is a leading global financial services firm with assets of $2.6 trillion, operations worldwide and a rich, 200-year history. We are a leader in investment banking, financial services for consumers and small business, commercial banking, financial transactions processing and asset management. The organization of our lines of business reflect these specializations and the unique products and services required to serve our clients.
Depending on your financial services needs, you may receive communications from other parts of our business about accounts you have that align with that business’ focus.
How we’re organized—our coverage model
Our commitment to service excellence is one of the many reasons clients choose JPMorgan Chase. Providing quality service makes it easy to do business with us and helps us develop and sustain long-lasting relationships founded on client satisfaction. Our coverage model includes your relationship manager, who is your lead point of contact and oversees a team of lending, underwriting, treasury and client service professionals to ensure seamless delivery of our products, services and expertise. Our client service team assists with a wide range of matters related to the daily operation of your banking services, including assistance with online platforms, documentation and transactions.
In the coming weeks, we’ll introduce your dedicated team and continue building our relationship with you.
Your new branch locations
Beginning May 28, 2024, you’ll gain access to more than 4,700 Chase branches; you can visit chase.com/branch to view branch locations near you. Our branches will begin providing your banking services in place of First Republic’s Preferred Banking Offices, which are closing. Please continue using your Preferred Banking Office(s) until closure on May 24, 2024.
You’ve got a business to run.
And we're here to help.
Read about some of our products and services across Treasury, Embedded Finance, Connectivity and more.
Additional resources
First Republic Bank transition
First Republic is now part of JPMorgan Chase, check here for the latest transition updates and links to frequently asked questions about your previous First Republic Accounts.
J.P. Morgan client resource center
We are a global full-service provider of cash management, liquidity, trade and escrow solutions.
I have more questions. How do I contact JPMorgan Chase?
We understand that a key part of a smooth transition is providing answers to your questions quickly and accurately. That’s why we’ve set up transition teams that specialize in the specific products and services you use.
You’ll find the contact information for your designated team in the communications we’re sending to your organization throughout the transition period.
